Privacy Policy
Last updated: 30/09/2026
1. Who we are
This website, www.medfoods.co (the "Website"), is operated by Medfoods DMCC, a company registered in the Dubai Multi Commodities Centre, United Arab Emirates ("Medfoods", "we", "us", "our").
The Medfoods group includes Medfoods International UK Ltd in the United Kingdom, together with our offices in Algeria and Syria. Where you deal with one of these entities, that entity may also act as a controller of your personal data.
For any privacy question, contact us at info@medfoods.co.
2. Scope
This policy explains how we collect, use and protect personal data when you visit the Website, contact us, or engage with us as a brand partner, supplier, distributor or customer. It does not cover third-party websites linked from ours.
3. Personal data we collect
Data you give us
- Contact form details: first name, last name, email address, subject and the content of your message, plus any company or role details you choose to include.
- Business relationship data: information exchanged when you approach us as a brand partner, supplier or customer, including company details and commercial correspondence.
- Partner portal data: if you are given access to our partner ERP portal, the login and usage information needed to operate your account.
Data collected automatically
- Technical data: IP address, browser type, device information, operating system, referring URL, pages viewed and time spent on the Website.
- Cookie data: see section 8.
We do not knowingly collect special category data (such as health or religious information) through the Website and ask you not to send it to us.
4. How and why we use your data
| Purpose | Lawful basis (UK/EU GDPR) |
|---|---|
| Responding to enquiries and partnership requests | Legitimate interests (running and growing our business); steps prior to entering a contract |
| Managing supplier, distributor and customer relationships | Performance of a contract; legitimate interests |
| Sending business updates to existing contacts | Legitimate interests, where permitted; otherwise consent (you can opt out at any time) |
| Operating, securing and improving the Website | Legitimate interests |
| Meeting legal, tax, regulatory and compliance obligations, including sanctions and anti-money-laundering checks | Legal obligation; legitimate interests |
| Establishing, exercising or defending legal claims | Legitimate interests |
We do not sell your personal data, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
5. Who we share it with
We share personal data only where necessary, with:
- Other Medfoods group companies, for the purposes above.
- Service providers acting on our behalf, such as website hosting (Hostinger), IT and email providers, analytics providers, logistics partners and professional advisers (lawyers, accountants, auditors).
- Brand owners, manufacturers and distribution partners, where needed to progress a commercial relationship you have asked about.
- Public authorities, regulators, courts or law enforcement where required by law.
- A buyer or successor in the event of a merger, acquisition or restructuring.
Our service providers may only use your data on our instructions and must keep it secure.
6. International transfers
Because we operate across the UAE, UK, Algeria and Syria, with logistics hubs in France, Türkiye, Morocco and Kenya, your data may be transferred to and stored in countries outside the UK or EEA, including the UAE. Where we do this, we use appropriate safeguards such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses, or rely on another lawful transfer mechanism. Contact us for details of the safeguards used.
7. How long we keep it
We keep personal data only as long as needed for the purpose it was collected:
- General enquiries: up to 2 years after our last contact.
- Business relationship and transaction records: up to 7 years after the relationship ends, to meet legal and tax requirements.
- Business update mailing lists: until you opt out.
8. Cookies
The Website uses cookies and similar technologies. Strictly necessary cookies are needed for the Website to function. We use analytics cookies only with your consent, which you can give or withdraw through the cookie banner. You can also block or delete cookies through your browser settings, although some parts of the Website may then not work properly.
9. How we protect your data
We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls and confidentiality obligations on staff and suppliers. No transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased;
- restrict or object to our processing, including objecting to direct marketing at any time;
- receive your data in a portable format;
- withdraw consent at any time, without affecting processing already carried out.
To exercise these rights, email info@medfoods.co. We will respond within one month (or the period required by applicable law) and may need to verify your identity.
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to a supervisory authority: in the UK, the Information Commissioner's Office (ico.org.uk); in the EU, your local data protection authority; in the UAE, the relevant authority under applicable law.
11. Children
The Website is aimed at businesses and is not intended for anyone under 18. We do not knowingly collect data from children.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with the "Last updated" date.